• Phone Systems

    As phone system specialists, Applied IT Systems delivers a range of cost effective solutions including on premises IP-PBX and cloud based systems for any size business, whether you have 2 users or 2000. Our partners include respected industry leaders such as Cisco, Aastra, Snom, Polycom & Yealink.
  • Business Internet

    Secured Internet connectivity is delivered by Applied IT Systems using a variety of access technologies such as DSL and Ethernet (over copper, optic fibre or microwave) with these technologies typically offering symmetric upload and download speeds unlike residential connections. Our services incorporate QoS (Quality of Service), latency and jitter control to ensure call priority and quality through our private business grade network.
  • Cloud Solutions

    Applied IT Systems offers a range of cloud based solutions including dedicated cloud servers, data centres, hosted exchange, cloud disaster recovery, hosted servers and offsite backup.
  • Web Design & SEO

    At Applied IT Systems we believe every website has a mission and our job is to understand yours and build you a website that sees you achieve it. A successful website does not happen by accident and our design team have developed effective processes to ensure great outcomes
  • Fax to Email

    Applied IT Systems cloud based Fax to Email is the quickest, easiest and most cost effective way to send and receive faxes. Receive faxes through your email instantly. You can choose your own local fax number for your area or country and this will be your unique fax number. However, should you choose to retain your current fax number, it can easily be ported to our network.
  • Support

    Applied IT Systems provides both onsite and remote support for our customers with technicians available 24/7 if required. For your convenience, our Help Desk allows you to submit a support request online to be actioned by the next available operator
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Customer for Life is a unifying principle and core set of values that define both Applied IT Systems culture and our approach to customer engagement. Our goal is to build deeper and long term customer relationships, provide superior customer experiences, and ultimately, create better solutions and services.

At the core of our business is a set of products and technologies that enables people to work the way they want to and delivers high quality user experiences – our culture and people aim to do the same.

From the moment you engage Applied IT Systems, you will experience our commitment to go the extra mile and deliver value to you as our customer and our partner.  We will continually strive for excellence and hold customer success as criteria that we measure and align against.  Our customer lifecycle framework builds an engagement model that provides our customers with best of breed innovation, strategies for successful adoption and a partnership that ensures that our commitment becomes your reality.

In essence, our company philosophy is to deliver a great experience to every customer, in every location, every single time.

From our initial engagement and in collaboration with you, our focus is on analysing and understanding your needs and current situation, then aligning and tailoring innovative solutions for your business that increase efficiency, satisfaction, profitability and advocacy.

Our Customer for Life Policy encompasses the following elements:

  •  Initial assessment of your current situation and requirements
  •  Site inspection to ensure successful delivery of all the components prior to outlining our tailored solution
  •  Comprehensive proposal detailing our tailored business solution
  •  Delivery & installation of hardware
  •  Successful implementation of any services
  •  Configuration of hardware & components
  •  Training
  •  Ongoing support & customer care
  •  Service & Maintenance Agreements
 

Our Customer for Life Policy is designed to nurture lifelong customers, relationships and business partners.

Although we shall make every endeavour to ensure your experience with Applied IT Systems exceeds your expectations, we acknowledge that in business not everything always runs according to plan.

And it is here that we offer you a point of difference that distinguishes us from other Service Providers. 

We will continue to work relentlessly to retain your loyalty.

However, if you feel for whatever reason that you are not satisfied with your Applied IT Systems experience, and after allowing Applied IT Systems the opportunity to:

  • diagnose and rectify any service breakdown or other issue
  • and our best efforts do not rectify the breakdown or issue to your satisfaction
  • and you feel there is no other alternative once all avenues have been exhausted
 

then we will assist you in switching your services to another carrier of your choice if that is your desire – even if you are still under contract with us.

Our customers are the lifeline of our business and we are determined to build customers for life, not just customers for now!

Collaborating with industry leading partners to deliver innovative technology solutions

Collaborating with industry leading partners to deliver innovative technology solutions
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