• Phone Systems

    As phone system specialists, Applied IT Systems delivers a range of cost effective solutions including on premises IP-PBX and cloud based systems for any size business, whether you have 2 users or 2000. Our partners include respected industry leaders such as Cisco, Aastra, Snom, Polycom & Yealink.
  • Business Internet

    Secured Internet connectivity is delivered by Applied IT Systems using a variety of access technologies such as DSL and Ethernet (over copper, optic fibre or microwave) with these technologies typically offering symmetric upload and download speeds unlike residential connections. Our services incorporate QoS (Quality of Service), latency and jitter control to ensure call priority and quality through our private business grade network.
  • Cloud Solutions

    Applied IT Systems offers a range of cloud based solutions including dedicated cloud servers, data centres, hosted exchange, cloud disaster recovery, hosted servers and offsite backup.
  • Web Design & SEO

    At Applied IT Systems we believe every website has a mission and our job is to understand yours and build you a website that sees you achieve it. A successful website does not happen by accident and our design team have developed effective processes to ensure great outcomes
  • Fax to Email

    Applied IT Systems cloud based Fax to Email is the quickest, easiest and most cost effective way to send and receive faxes. Receive faxes through your email instantly. You can choose your own local fax number for your area or country and this will be your unique fax number. However, should you choose to retain your current fax number, it can easily be ported to our network.
  • Support

    Applied IT Systems provides both onsite and remote support for our customers with technicians available 24/7 if required. For your convenience, our Help Desk allows you to submit a support request online to be actioned by the next available operator
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Provided by Applied IT Systems Pty Ltd, Trading as Applied IT Systems ( ABN 70 152 601 628)

1. We may depend on our Fair Use Policy in circumstances where your usage of ‘flat rate’ or ‘included’ untimed call charges that form part of a pricing plan or promotional offer is deemed to be excessive or unreasonable.

2. We retain the right to vary the terms of the Fair Use policy at our discretion from time to time.

 

Excessive Use

1. Applied IT Systems considers excessive use to be a call duration of more than 180 minutes per call where a ‘flat rate’ applies, and or more than 3000 minutes of talk time per month OR in the event of a residential service greater then 5 international calls within a 24hr period to a FaktorTel “included cost” international destination, as well as a regularity of calling that indicates that the service is not being used for residential use only.

2. If your use of the prescribed VoIP plans is excessive or unreasonable we will contact you by phone or email, using the contact details you have provided. If after our request your usage continues at a similar level we may change your plan to our Starter plan or an appropriate business plan or suspend the service.

3. If your use of the prescribed Ignition plans is excessive or unreasonable we will contact you by phone or email, using the contact details you have provided to us. If after our request your usage continues at a similar level we may charge you for all excess calls or minutes in line with the Standard Fees for Applied IT Systems Pty LTD calls outlined below, or failing that, suspend your service.

 

Unreasonable Use

1. Without restricting what is meant by ‘unreasonable’ Applied IT Systems will supply the service for the purpose of you making and receiving calls on our network for your personal use.

2. Applied IT Systems will consider unreasonable use of the service to be: i. Using the a residential service for business purposes. ii. If you use a device that reroutes calls to / from our network or the network of another supplier. iii. Wholesale any residential service on our network.

In contrast to the above sub-clauses we may in our absolute discretion give our consent to this type of behaviour, subject to conditions and in writing.

3. We further consider your use of the service to be unreasonable if you reduce or limit the ability of other customers to access our network as you: i. Engage in the bridging of conference calls on residential packages. ii. Use the Applied IT Systems service to link two or more communication devices together for the purposes of providing a permanent or semi-permanent circuit. iii. Use the Applied IT Systems  service for any other purpose than the predominant function of person-to-person voice communication.

4. Without reducing or restricting our rights under the SFOA, where we consider your use unreasonable we may: i. Suspend your access to that offer, or ii. Suspend or cancel your service immediately, and without any prior warning or notice given to you.

Collaborating with industry leading partners to deliver innovative technology solutions

Collaborating with industry leading partners to deliver innovative technology solutions
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