• Phone Systems

    As phone system specialists, Applied IT Systems delivers a range of cost effective solutions including on premises IP-PBX and cloud based systems for any size business, whether you have 2 users or 2000. Our partners include respected industry leaders such as Cisco, Aastra, Snom, Polycom & Yealink.
  • Business Internet

    Secured Internet connectivity is delivered by Applied IT Systems using a variety of access technologies such as DSL and Ethernet (over copper, optic fibre or microwave) with these technologies typically offering symmetric upload and download speeds unlike residential connections. Our services incorporate QoS (Quality of Service), latency and jitter control to ensure call priority and quality through our private business grade network.
  • Cloud Solutions

    Applied IT Systems offers a range of cloud based solutions including dedicated cloud servers, data centres, hosted exchange, cloud disaster recovery, hosted servers and offsite backup.
  • Web Design & SEO

    At Applied IT Systems we believe every website has a mission and our job is to understand yours and build you a website that sees you achieve it. A successful website does not happen by accident and our design team have developed effective processes to ensure great outcomes
  • Fax to Email

    Applied IT Systems cloud based Fax to Email is the quickest, easiest and most cost effective way to send and receive faxes. Receive faxes through your email instantly. You can choose your own local fax number for your area or country and this will be your unique fax number. However, should you choose to retain your current fax number, it can easily be ported to our network.
  • Support

    Applied IT Systems provides both onsite and remote support for our customers with technicians available 24/7 if required. For your convenience, our Help Desk allows you to submit a support request online to be actioned by the next available operator
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List of Common Features

Call Queue

Incoming callers can be held in a queue while they listen to a customizable recorded message. The caller can be sent to voicemail or redirected to another extension if no one picks up

Multi-Company Receptionist

One receptionist can answer calls from predetermined PSTN/IP lines, each identified to a specific company

Simultaneous Ring

While covering several managers’ extensions, a receptionist’s phone will ring simultaneously with each extension, showing which manager is being called, with the caller ID

Extension Status

A receptionist’s phone can be used to monitor multiple managers’ phones providing information on the extension’s status (off-hook, on-hook, ringing) before taking action

Call Pickup

Pickup groups may be defined with a group of extensions. Any phone in the office can be used to answer a call that is ringing on another extension within the pickup group

Call Hunt

Allows calls to ring in on a number of lines so that the first available person can answer.

Auto Attendant with Interactive Voice Response

An interactive voice response (IVR) system replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. VoiceXML v2 is an XML-based language (eXtensible Markup Language) created to develop speech user interfaces for telephone users. It engages users through pre-recorded or synthesized audio prompts.

Call Management Features

Call Hold

Keeps one line “off hook” and connected while the user makes or receives a call on another line. The user can take the original part off hold and resume the conversation.

Call Transfer

Transfer enables a user to forward an incoming call to another telephone or extension

Call Waiting

Signals a recipient that he has an incoming call on an engaged line and allows him to hold his current call, in favor of taking the second one and then switching back to his original caller.

Three-way Conferencing

Allows the caller and two other parties to speak together on one connection.

Call Park

When a call is placed in “park” it is put on hold at a specific extension number to be resumed by someone at another phone. That person can pick up the call by keying the displayed extension number. If no one is available to take the call at the other location, it will “ring back” to the original extension alerting the person who originally parked the call.

Call Screening Features

Direct Transfer to a Voicemail Box

Allows a caller to be transferred directly to the voicemail of another user.

Call Blocking

Prevents calls from reselected numbers from ringing through, giving users the opportunity to avoid unwanted callers

Hiding Caller ID

A caller can block her phone number from being identified by the call recipient

Do Not Disturb

User instructs PBX to route all his incoming calls directly to voice mail. The phone on his desk does not ring.

Away from the Phone

Receive Notification of System Events via Text Message

Choose to receive notice of “events” (calls, voice mails, etc.) from the PBX to your mobile phone as a text message.

Voice Mail

Also known as a VMS, voice mail is a centralized system of managing phone messages for a group of people. Voice mail allows users to receive, answer and manage their phone messages from different locations, sometimes tailoring a response to different callers.

Call Forwarding

Allows users to program the PBX to automatically redirect incoming calls to another number–a mobile phone or home phone for example.

Unified Messaging

Integrates different message types: voice mail, email, text messaging, fax, into a single box that is accessible from a variety of devices: phone, PC, mobile phone, PDA.

Conveniences

Intercom

Room to room communication on telephone sets

Auto-Redial

Callers who get a busy signal will be alerted if the line they are calling becomes available during a specified period of time. A distinctive ring functions as an alert for when the call is connected. One need only pick up the phone to be connected to the number they were trying to reach.

Speed Dial

The user “saves” frequently called numbers so that they can be dialed with an assigned shortcut of two or three digits.

Corporate Directory

Provides users with the ability to scroll through a company directory list of names and numbers and dial automatically

Call Paging

User dials in to overhead or external speakers to make voice announcements. Can be set up with speakerphones or specific groups of speakerphones

Hold Music (WAV File Upload)

Allows callers to hear music or a recorded message while on hold or waiting for other participants to arrive for a conference call

T.38 FAX, FAX Relay and Clear Channel Fax

The T.38 fax relay standard permits faxes to be transported across IP networks between existing fax terminals. A clear channel gives full use of the bandwidth for this purpose.

Cost and Bandwidth Saving Features

Call Statistics

The ability to track and report facts (call recipient, length of call, on-hold time, etc.) on incoming and outgoing calls per extension

Dial Plans (call routing)

Calls can travel through a network along a pre-determined path to accomplish a specific goal. Call routing helps determine the least expensive way to make a call or the least congested path to take. Incoming calls can be grouped according to area code and routed to specific customer service reps who manage different geographic regions.

Time of Day Dialing

Creates the ability to route callas according to times of day, enabling users to reselect where a call will come to them during different time periods.

Administrative Functions

Enhanced IP Phone Support

Certain popular IP phones can be automatically configured by the IP PBX resulting in a plug and play installation

Voicemail Setup via Phone

Voice-enabled wizard guides users through setting up the personal recorded username, password and voicemail greeting for each extension

CDR Tags for Billing

Eliminates hand-coding of invoices by department, etc.

Daylight Savings Time Adjustment

IP PBX automatically adjusts for daylight savings time.

Automatic Backup/Download of Configuration

Automatic scheduled backups and downloads of configuration to a LAN PC or WAN location

IP Phone Plug-and-Play

IP phones automatically acquire an extension on the system and auto-configure without user intervention

Collaborating with industry leading partners to deliver innovative technology solutions

Collaborating with industry leading partners to deliver innovative technology solutions
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