• Phone Systems

    As phone system specialists, Applied IT Systems delivers a range of cost effective solutions including on premises IP-PBX and cloud based systems for any size business, whether you have 2 users or 2000. Our partners include respected industry leaders such as Cisco, Aastra, Snom, Polycom & Yealink.
  • Business Internet

    Secured Internet connectivity is delivered by Applied IT Systems using a variety of access technologies such as DSL and Ethernet (over copper, optic fibre or microwave) with these technologies typically offering symmetric upload and download speeds unlike residential connections. Our services incorporate QoS (Quality of Service), latency and jitter control to ensure call priority and quality through our private business grade network.
  • Cloud Solutions

    Applied IT Systems offers a range of cloud based solutions including dedicated cloud servers, data centres, hosted exchange, cloud disaster recovery, hosted servers and offsite backup.
  • Web Design & SEO

    At Applied IT Systems we believe every website has a mission and our job is to understand yours and build you a website that sees you achieve it. A successful website does not happen by accident and our design team have developed effective processes to ensure great outcomes
  • Fax to Email

    Applied IT Systems cloud based Fax to Email is the quickest, easiest and most cost effective way to send and receive faxes. Receive faxes through your email instantly. You can choose your own local fax number for your area or country and this will be your unique fax number. However, should you choose to retain your current fax number, it can easily be ported to our network.
  • Support

    Applied IT Systems provides both onsite and remote support for our customers with technicians available 24/7 if required. For your convenience, our Help Desk allows you to submit a support request online to be actioned by the next available operator
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1. Authorised Representatives and Advocates
If you wish, you can appoint a person to interact with us on your behalf. An advocate is someone who you appoint to interact with us, but who does not have authority to change your account settings or details. An authorised representative is a person who you authorise to operate your account and make changes as if they were you.
To appoint either an advocate or an authorised representative, please complete and send to us our appointment form, which you can obtain from the link below:
Advocate or an authorised Representative Form

2. Mobile Data – How much will you use?
To help you estimate the usage you will need in a phone or data plan, here is a guide to the amount of data that common tasks may incur. In the example below, if you send/receive about 15 emails, visit 33 web pages, upload 3 posts (with photo) in Facebook, watch 1 hour of standard streaming video and download 3 songs every day, you would use approximately 5GB of data per month.

3. Coverage Maps
Our services may use the networks of either Optus or Telstra, together with our own networks. Where a product is resold from a particular Carrier, we disclose this to you in our product specifications and in the Critical Information Summaries for that product. When you contract with us for a product, you will not be contracting with the original carrier (such as Optus or Telstra).,
If you have any questions about the networks we use, please contact us.
Where you obtain a mobile service from us that uses the Optus network or is a 3G service using parts of Telstra’s 3G network and capabilities, the coverage for that service is as set out at the links below. Please note that coverage depends on a large number of factors, these maps are not a guarantee of coverage, and coverage areas for mobile networks can change.,

4. Billing,
We bill monthly, and always provide the option to pay us by direct debit without an additional payment fee. Our bills have a standard format. An example of one of our bills is at Sample Bill.
If you have any questions about billing, please contact us.

5. Information about your current spending and previous bills
If you want to obtain records of your previous bills from us, or view your current spend to verify that charges to be billed to you are correct, you can access our customer portal at: [insert link to customer portal] If you want to access bills which are more than 24 months old, there may be an additional charge.

6. Direct Debit
If you have set up a direct debit with us, you can check and update your direct debit details via our customer portal at: http://www.applieditsystems.com.au/whmcs-bridge-2/

7. Financial Hardship and Debt Counselling
Our financial hardship policy is available at: http://www.applieditsystems.com.au/files/Financial-Hardship-Policy-v1.pdf
If you are experiencing genuine financial hardship and think you may be covered by our policy, please contact us to provide evidence of the financial hardship for us to consider.
If you are experiencing financial hardship, there are a number of organisations which provide free counselling and assistance. To find a financial counsellor in your area visit www.fcan.com.au.
A report from a financial counsellor can help show what you can afford to pay towards your telecommunications services and may be required under our financial hardship policy.

8. Summary of the Complaint Handling Policy
Our summary of the complaint handling policy can be downloaded at http://www.applieditsystems.com.au/files/Complaint-Policy-v1.1.pdf

9. Spend Management Tools
We provide a number of spend management tools to help you manage your services with us.
You can check your spending via our customer portal, at: http://www.applieditsystems.com.au/whmcs-bridge-2/
You can contact us to request that certain features of your service, such as international use or premium numbers, are limited if they are enabled.

10.  Standard Form of Agreement
You can download a copy of our Standard Form of Agreement, which forms part of our contract with our customers, at: http://www.applieditsystems.com.au/download/SLA’s/AIS%20Standard%20Form%20of%20Agreement%20(SFOA).pdf

11. Hardware
We may supply a range of hardware including the following Netcomm products for DSL services; NB6, NB6W, NB6Plus4, NB6Plus4W and NB9, NB9W. If you have any questions about hardware which we supply please contact us or access the information pages for hardware at:

Collaborating with industry leading partners to deliver innovative technology solutions

Collaborating with industry leading partners to deliver innovative technology solutions